quality Management

Ramair is committed to providing products and services that meet and satisfy the needs of our customers.

We are committed to continuous improvement and have established Key Quality Control Indicators which provide a framework for measuring and improving our performance. This is coupled with providing a working environment that fosters the fulfilment of our key focus; customer satisfaction.

Our Quality Control is strongly driven by the following principles and behaviours:

• Build and foster long-term relationships with customers.
• Maximise customer satisfaction.
• Provide a safe working environment with the implementation of best preventative practices for risk management.
• Develop staff competencies, creativity, empowerment and accountability through appropriate development programs with a team focus.
• Build and maintain long term mutually profitable relationships with key suppliers.
• Drive continual improvement and innovation based upon efficient business processes, well-defined measurements and best practices.